Additional Information

• The staff will contact you within 24 hours after the booking is confirmed, please make sure the contact information filled in the payment page is correct
• All surcharges are payable in cash directly to the driver
• private customized itineraries are limited to in one area. (west or ease in one day)
• you can choose 3-5 points which are located in the same area in one day.
• Children aged 0-2 can join this activity for free as long as they do not occupy a separate seat. Children over 3 years old are charged the same price as adults.
• No refunds will be permitted in cases of non-ideal situations due to the weather.
• The actual itinerary and pick-up time may vary depending on the weather or traffic conditions of the day, please understand
• For the convenience of contacting you, please confirm that your mobile phone has activated the international roaming service or provide the ID of Wechat/Whatsapp/Line (for guests who choose Line, please confirm that the ID has been set to be public in advance), we recommend using Whatsapp
• It is recommended to purchase accident insurance by yourself before traveling.
• In case of emergency on the day of the event, please contact the contact information at the bottom of the voucher
•  Children aged 3+ will be charged the same rate as adults.(This trip is free for children aged 0-2 who will not be occupying their own seats.)
• This activity requires a minimum of 4 participant(s). If the minimum is not met, you can book an alternative date or request a full refund.
• If the weather is bad on the day of the activity, the travel date can be adjusted
• Due to unfavorable weather and other force majeure factors on the day of the event, the attractions will be closed, and no refunds will be accepted
• The flowering condition of flowers depends on the weather. If the flowering condition on the day of the event is not ideal, no refund will be accepted
• In case of cancellation, you will be informed 1 to 2 days in advance by phone call or email prior to the scheduled tour date.
• please arrive at the meeting point at least 10 minutes before and plan your travel route in advance. Participants who are late or do not show up at the meet up point at the designated time will not be refunded or rescheduled for the activity.
• Please note that you cannot select a specific service language for this trip.
• Depending on safety reasons and circumstances, this activity may be delayed or cancelle‹ on the day. In this case, you will be notified by the operator.
• Tour itinerary and schedule are for reference only and are subject to traffic conditions o other factors of the day
• No refunds will be permitted in cases of non-ideal situations due to the weather.
• Please make sure that the staff will be able to contact you through the information you provided at checkout (e.g. make sure your phone has international roaming service, or confirm that your Line ID has been set to public) It is recommended to use Whatsapp for easier communication
• In case of any emergency situations (such as failure to find the meet up point), please call the phone number that can be seen at the bottom of your voucher
• You are required to indicate at the checkout page if bringing any baby strollers and wheelchairs

Cancellation / Change / Refund

*the total payment will be charged as for cancellation fee on the day of your activiy or No show.